Return Policy

Return Policy - Elevating Your Satisfaction

Welcome to Qustina, where your satisfaction is our top priority. Our Return Policy is designed to ensure a smooth and straightforward process for you. Please take a moment to review the following terms and conditions.

Eligibility for Returns:

We understand that sometimes things don't work out. Eligible products for return are those that are unused, undamaged, and in their original packaging. Personalized or customized items may not be eligible for return.

Initiating a Return:

If you wish to return a product, please contact our customer support team at qustina.com within 7 days of receiving your order. Provide your order number and a brief reason for the return. Our team will guide you through the next steps.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a Qustina error. We recommend using a trackable shipping service to ensure the safe return of your items. Qustina is not responsible for items lost in transit.

Refund Process:

Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7 business days. Please note that shipping costs are non-refundable.

Exchange Policy:

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. Provide clear photos of the damaged or defective item, and our customer support team will assist you in resolving the issue.

Cancellations:

Orders may be cancelled within 24 hours of purchase. Once an order has been processed for shipping, it cannot be cancelled. Please contact us promptly if you need to cancel an order.

Policy Changes:

Qustina reserves the right to update or modify this Return Policy at any time without prior notice. Please check this page periodically for any changes.

If you have any questions or concerns regarding our Return Policy, feel free to reach out to our customer support team at qustina.com. We are here to assist you.

Thank you for choosing Qustina. Your satisfaction is at the core of our commitment, and we look forward to being part of your continued style journey.